Where an answer's sources came from

The Sources view on the Audit tab shows which sources a Coworker was shown while it answered a question in chat: passages and documents from Knowledge Bases, and connectors the Coworker ran. It helps an auditor answer "where could this answer have come from?" and "who has been shown this document?" You need the auditor ability. See The Audit log.

The view shows sources recorded for chat conversations.

Look something up#

1. Open Governance, select the Audit tab, then select Sources (next to Activity).
2. In Look up by, choose what you have: Conversation, Answer, Trace, Document or Connector.
3. Enter its id in the field below, and select Look up.

Look up by	You get
Conversation	Every source shown during that conversation
Answer	The sources shown while one answer was produced
Trace	The sources shown during one run of the Coworker, by its trace id
Document	Every time that document, or a passage from it, was shown to a Coworker, and in which conversation
Connector	Every time that connector was run, and in which conversation

Results are listed newest first, 50 at a time, under "Showing n of total sources". Select Load more for the rest. When nothing was recorded, the page says "No sources recorded for this" followed by the kind you chose.

Reading a result#

Column	Shows
Source	The document name or connector name, the Knowledge Base it belongs to, and for a passage a short tag so two passages of one document can be told apart
Type	Passage, Document or Connector, with any notes below
Shown with the answer	Yes or No. Hover over the heading for the definition
Version	A short fingerprint of the source as it was when the Coworker saw it, or the date it was added to the Knowledge Base
When and where	When it was shown, which Coworker and person, and the conversation and answer ids

What "Shown with the answer" means#

Every row is a source the Coworker was shown while answering. Yes means the source is listed in the sources attached to the saved answer. It does not mean the Coworker relied on that source, and No does not mean it did not. Use it to see what was in front of the Coworker, not to prove what shaped the answer.

Notes on a source#

Note	Meaning
Changed since	The source has been edited or replaced since the Coworker was shown it, so what it says now may differ from what the Coworker saw.
Removed	The source no longer exists. Its name shows as Removed document, Removed connector or Removed Knowledge Base.
Backfilled	The source was added to the record from earlier conversation history. Its version is the one current when the record was made, which may be newer than what the Coworker saw.

The record holds only which sources were shown and their version, never their text. Deleting or trimming conversation content does not remove it. See Conversation retention.

Looking things up is recorded#

Each lookup is an event in the Audit log access area of the audit log, with what you looked up by and when.