Team access and Team
Limit who can see a Knowledge Base to certain Teams, and set which Team it belongs to.
A Knowledge Base has two separate Team settings.
Team access: who can see it#
The Teams row in the About card (right column of the page) controls who can see the Knowledge Base.
- By default a Knowledge Base is open to everyone in the company. The row says "Open to everyone."
- When you scope it to one or more Teams, only members of those Teams, the Knowledge Base's owner, and its editors can see it and read it. For everyone else it does not appear in the list or in search, and its page and export are not available.
If you can manage the Knowledge Base (as the owner or an editor), the row says "Everyone in the company can see this Knowledge Base unless you scope it to one or more Teams below." and shows a Team list.
- Choose the Teams that should have access, or remove them all to open it to everyone again.
- Save and Cancel appear once you change a selection. Select Save; a confirmation reads "Saved." Select Cancel to discard the change.
If your company has no Teams, the row says that no Teams exist. Other people see the Teams row as read-only, listing the Teams the Knowledge Base is scoped to, or "Open to everyone."
Team: where it belongs#
The About card in the right column also has a Team field that records which Team the Knowledge Base belongs to, for cost and reporting. It does not limit who can see it. The field shows "No team" until you choose one.
- Select Edit next to Team. Only the owner and editors see it.
- Choose a Team, or No team.
- Select Save, or Cancel.