Editors and ownership

Who can manage a Knowledge Base, how to add editors, and how to remove a Knowledge Base.

For: Owners of a Knowledge Base · Last updated

Every Knowledge Base has one owner and, optionally, additional editors.

Who can do what#

You can If you are
Read documents, search, export Anyone who can see the Knowledge Base
Edit the description; add, edit and delete documents; add, sync and remove web sources; change Team access and the Team The owner or an editor
Add and remove editors; make the Knowledge Base human only or allow Coworkers again; remove the Knowledge Base The owner

Holding the manage_knowledge_bases ability lets you create Knowledge Bases. It does not let you manage the ones you do not own and are not an editor of.

Add an editor#

An editor can work inside a Knowledge Base but cannot add or remove editors, change the human-only setting, or remove the Knowledge Base. In the About card on the right column of the page, the Editors row shows who the editors are, or "No additional editors."

  1. Select Add an editor.
  2. Search for a person under Search people… and choose them.
  3. Select Add, or Cancel.

To take an editor away, select Remove next to their name. Only the owner sees these controls.

Remove a Knowledge Base#

The Remove section is in the right column of the page, below the About card.

  1. Select Remove Knowledge Base.
  2. In the confirmation, select Remove Knowledge Base.

The Knowledge Base's documents and indexed content are deleted, and Coworkers using it lose access to it. Only the owner sees this section.

When a Knowledge Base has no owner#

If a Knowledge Base's owner has left, it has no owner. People with the Admin or Executive ability see it in an Unassigned section at the top of the Knowledge Bases page, with an Assign owner button. Choose someone who holds the manage_knowledge_bases ability. Assigning an owner does not give you the right to manage the Knowledge Base. Nobody else sees the section.